- HYDROLINK LIMITED Responsibilities
1.1. To ensure a high standard of workmanship is met, and all works comply with NZ building code and regulations.
1.2. Ensure reasonable care is taken to protect the customer’s property including but not limited to existing floor coverings, entrance ways, adjoining walls and adjacent rooms.
1.3. To complete the agreed works in a reasonable timeframe. The customer acknowledges that the works timeframe from start to completion is a guide only. Factors such as tradespeople delays, weather and unforeseen circumstances can all result in extensions to the completion of a project.
1.4. Report any such existing defects to the customer relating to works carried out in the bathroom, or space in which work is to take place, including structural, plumbing, electrical defects, and areas of moisture ingress and damage. Clients are required to give direction to any defects within 24 hours of being notified to info@hydrolink.co.nz
1.5. Inform customer ASAP of unforeseen building issues i.e., rooms which are not square, flooring which fragments or breaks up during demolition, residue of glue on floor surfaces that may require grinding, mirror cabinets not being able to be recessed due to adjacent framing and load bearing walls/cavity sliders, or recesses not possible, or due to any unforeseen situation that may arise.
1.6. In respect to Health and Safety, we will take all precautions to prevent any accidents, or dangerous situations for you the customer, or any other tradesperson, by keeping the site clean and tidy, and regularly removing rubbish and surplus materials.
- Customer Responsibilities
2.1. The customer agrees to allow all tradespeople engaged by Hydrolink Limited access to the property during the hours of work being 7.30am – 5.00pm Monday to Friday unless otherwise agreed. If weekend access is required or requested, then the homeowner will be notified at least 24 hours in advance.
2.2. All unforeseen defects at the time of consultation, and not allowed for within the agreed
contract between Hydrolink Limited and the customer relating to any timbers, structural walls, walls not level or out of plumb, rooms which are not square, timber flooring which requires replacement, floor grinding, improper plumbing or electrical, or any areas of moisture ingress and damage shall be repaired at the customers discretion and expense. Unforeseen defects may require an extension to the projects overall time frame depending on the severity of the defect and works required to remedy it/ them.
2.3. Additional work undertaken as per instruction of the customer which is not inclusive in this contract price will be charged as a variation to the original contract and is payable immediately on receipt of invoice. The customer also acknowledges that any variation to the original contract may result in an extension to the overall completion date.
2.4. No responsibility will be accepted by Hydrolink Limited for any damage to wall linings to adjoining surfaces of walls that are being worked on in adjacent rooms. Note: repairs of adjacent walls can be fixed with variation to a stage of under coat. Not finish coat paint/wallpaper. This contract does not allow for any redecorating (including plastering, painting, tiling, carpeting etc.) external to the bathroom unless otherwise stipulated in the description of works.
2.5. All permits, consents etc. required as per the Building Act Amendment 2008 from local body governments are the sole responsibility of the client (including costs).
2.6. Due to the nature of the work, we do and especially a renovation, there may be dust and paint fumes present from time to time. All reasonable care is taken to minimise this however it is sometimes unavoidable. Where possible the customer will be notified of possible irritants.
2.7. Customers are not permitted to enter the construction area unless supervised by the project manager. If clients enter without supervision, they enter at their own risk.
2.8. Customers agree to take all practicable steps to ensure their own health and safety throughout the project and cooperate in implementing our health and safety environmental policies.
- Payment
3.1. Payment terms and conditions are strictly as below unless otherwise agreed upon in writing by both parties.
3.2. In general, an initial deposit of 50% of the total contract price is to be paid upon acceptance of this contract.
3.2.1.For larger projects, or multiple bathroom renovations, or complex jobs, an alternative deposit value, or arrangement may be made by the project manager for a lesser or greater (%) percentage of contract price quoted.
3.3. And therefore, in general, a final payment of 50% is due immediately upon completion of the works.
3.3.1.In the situation where an alternative (%) percentage of deposit was paid, the final payment for the balance of project will be adjusted to make balance up to 100%.
3.3.2.Where projects are large, or have extended duration times, progress claims may be made by Hydrolink Limited at (%) percentage amounts that more accurately reflect the volume of work completed at the time of invoice, with collective claimed amounts adding up to a total of 100%.
3.4. All invoices for additional work undertaken including but not limited to any variation of contract shall be paid immediately upon completion of the works.
3.5. Any payments not received by Hydrolink Limited by the due date may accrue interest at a rate of 14.0% per annum calculated daily.
3.6. The due date referred to in 3.5 will be as documented on the actual invoice for that claim.
3.7. All Hydrolink Limited service jobs are to be paid upon completion of the job by Eftpos, cash or credit card (please note a 2.5% surcharge will apply for credit cards)
- Warranty
4.1. Hydrolink Limited offer a full five (2) year warranty on bathroom renovations for all workmanship from all trades engaged by us during the time of agreed works.
4.1.1.For general plumbing and gas-fitting maintenance type service work, Hydrolink Limited offer a basic twelve (12) month warranty only.
4.2. Once the agreed works are completed any warranty claim on workmanship shall be acknowledged and assessed by Hydrolink Limited, and any resolution shall then be honoured by Hydrolink Limited in a reasonable time frame.
4.3. Any warranty claims specifically in relation to products supplied by Hydrolink Limited shall be directed to the manufacturer who will action a service request.
4.4. Any products supplied by Hydrolink Limited will carry the manufacturer’s warranty for that product.
4.5. The warranty will not cover, any damage or defect caused by:
4.5.1.Failure on the part of the customer to properly maintain goods or,
4.5.2.Failure on the part of the customer to not follow instructions given by Hydrolink Limited or,
4.5.3.The continued use of any goods after any defect became apparent to a reasonably prudent operator or,
4.5.4.Fair wear and tear or,
4.5.5.If anything is altered without consent of Hydrolink Limited.
4.6. Any warranty offered is not valid until all payments are received in full by Hydrolink Limited.
4.7. Hydrolink Limited will accept no responsibility for defective workmanship or
materials existing prior to the agreed works being undertaken.
- Security
5.1. All products and materials remain the property of Hydrolink Limited until all payments are received in full, including variations of contract.
- Miscellaneous
6.1. Our terms are in accordance with the ‘Construction Contracts Act 2002’ and will apply where applicable.
6.2. Where no price is stated in writing, or agreed too rally for additional work, or variations, over and above the contract price, the products and services shall be sold to the customer at the current amount that such products and services would normally be sold for by Hydrolink Limited.
6.3. We will arrange public liability insurance against liability for loss or damage to any property, throughout the project, however if the project requires changes, alterations, or additions to an existing structure, it is up to you to arrange your own insurance for the building, including any structures or contents if you choose to.
6.4. Additional to our own warranty when you engage the services of Hydrolink Limited you will also have peace of mind from the additional ‘Master Plumbers Guarantee’.
6.5. Underground Services
6.5.1.Prior to Hydrolink Limited commencing any work the customer must advise the
precise location of any underground services, and clearly mark the same. The underground services to be identified are to include but not limited to electrical, gas, sewer, water, telephone, data cables, Fibre optic cables, storm water, and any other services on site.
6.5.2.Hydrolink Limited will take all due care and attention to avoid damaging any underground services, however the customer agrees to indemnify the tradesman/plumber in respect of all and any liability claims, loss, damage, costs, and fines because of damage to services not precisely located and notified as above.
- Cancellations
7.1. In the unlikely event of a cancelation of the job after the quote has been accepted and deposit paid, there will be an admin fee applied before any refund is given. This could also include a restocking fee of materials, or cancellation fee of sub trades if they have already been engaged, or any other costs incurred to date relating to your job.